Shipping Policy
Shipping policy
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In-stock items will be shipped using USPS or UPS, generally within 1 business day. Custom orders can take 2-3 weeks to deliver.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: Sometimes we offer $5 flat rate shipping to the United States for small items that weight less than 16 ounces.
We offer free shipping for orders over $149 to the continental United States.
|
Shipping option |
Estimated delivery time |
Price |
|
Orders up to $75 |
2 to 3 business days |
$10 |
|
Orders between $75 and $250 |
2 to 3 business days |
$15 |
|
Orders over $250 |
2 to 3 business days |
Free |
We do our best to fulfill your orders and deliver them to you quickly.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at rachel@aspiritanimal.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We can not ship to PO Boxes at this time.
In the event that your order arrives damaged in any way, please email us as soon as possible at rachel@aspiritanimal.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at rachel@aspiritanimal.com.