At A Spirit Animal we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.
Customized goods are generally not accompanied by guarantees. We deliver high-quality products - products that are personal and unique based on the designs you choose.
If the custom products you receive differ materially from what you saw at aspiritanimal.com, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your order. All we ask is that you notify A Spirit Animal before returning any goods to ensure that your return is handled quickly and accurately.
ALL OTHER NON-CUSTOM APPAREL IS VALID FOR STORE CREDIT, WITH TAGS ON AND UNWORN CONDITION WITHIN 15 DAYS, UNLESS OTHERWISE DISCUSSED AND AGREED UPON.
*SWIM, SPECIAL OCCASION, SALE ITEMS, ACCESSORIES AND CUSTOM PRODUCTS ARE NON-REFUNDABLE.
If you have any questions or concerns about your order, call us for real, live help 7 days a week at (732) 328-8411, Monday-Friday: 8am - 8pm ET, Saturday: 10am - 6pm ET, and Sunday: 10am - 9pm ET. We are happy to Facetime with you prior to your purchase so you can see the goods and confirm the sizing.